Services

In the growing complexity of the direct mail business, Mail America provides a powerful blend of services that will meet a variety of your needs and simplify the management of your projects. Each of our departments is geared to make your job easier.

Customer Service

Our customer service department is designed to be your single point of contact for all your current projects. Our customer service representatives are here to answer your questions and provide you with the information necessary to easily manage your projects. Each morning, the customer service staff meets with production managers to review each project and exchange information. All during the day, the projects are followed through production so that accurate, up-to-date information can be provided for each of your products.

Printing Department

Prepress Services   

You can count on our Prepress department to provide proofs quickly and accurately. We offer electronic transfer of art files and can accept a variety of formats and media (see equipment list for details). We reduce proof approval turn-around times for many of our clients through electronically delivered digital proofs. The Prepress department uses a digital workflow to output direct to plate which streamlines its processes and provides superior service.

Press Services    

Using a variety of presses, we provide a wide range of print options (see equipment list for details). From one color to eight colors, envelopes, forms, inserts, newsletters and more, we can produce your printed pieces in house to meet your schedule. We produce forms roll-to-roll or in stacks and can produce up to 22" forms. Our GTO enables us to print on coated stock to meet your brochure and  postcard needs. Our high-speed flexo envelope converting and Jet  Envelope presses enable us to produce your envelopes in house to meet your scheduling requirements.

Bindery Services    

In keeping with our "under-one-roof" philosophy, our bindery services meet a number of bindery needs. These include gate, booklet and right-angle folding, cutting, bursting, Bowe, with up to two components together. (see equipment list for details).

Personalization Department

Data Services

Utilizing a mix of off-the-shelf and in-house custom programs, our dedicated programming staff has the tools necessary to serve your data processing needs (see equipment list for details). Our FirstLogic software meets your CASS certification, duplicate elimination and presorting needs. Our custom programs are designed to handle a number of industry standard operations, including mailcode  assignment and complex test splits. In the event that you have a one-of-a-kind program or project, our applications programmers have the ability to tailor programs to your specific needs.  Our services now include data management, caging, and fulfillment through our merger with International Data Management.  

Laser Personalization   

Whether you have forms up to 22 inches long and up to 17 inches wide; labels or envelopes to be personalized and converted, our laser staff can meet your laser personalization needs. We offer continuous form simplex and duplex printing. We can process fold-to-fold, roll-to-fold, roll-to-roll and roll-to-Bowe.  (See equipment list for details) We personalize images and signatures (up to 600 dpi) as well as text and barcodes, including Postnet, Planet Code, 3of9, and Code 128. Text and images can be rotated by single degree increments.

Inkjet Personalization

Our Inkjet department offers a choice of resolutions (240 to 600 dpi) and print head sizes (1", multiple 1", and 4" heads). Images, signatures and special mock cancellations can all be done on our inkjet equipment. We also have inkjets equipped with multiple ink colors and inline Post-It Note (see equipment list for details). We equip our inkjets with dryers for gloss stock personalization.

Lettershop Department

Finishing Services

Within our Lettershop Department we offer a number of finishing services. Our Cheshire bases can be configured for affixing stamps, labels, stickers, coins, or post-notes. Our tabbing machines handle the variety of unwind directions and tab types. Our Label-Air affixes cards and large stickers.

Inserting Services   

Our insertion equipment can handle a number of package formats, from a number 7 envelope up to 9" by 12" flat. Our hand insertion area processes those projects that require special handling. We also have inserters which handle up to 12 inserts (see equipment list for details). The quality control staff checks insertion order before an inserter begins production and will take QC pulls to verify that the project is inserting correctly. All projects are inserted in presort order; special presort sortations such as BMC and SCF.

Delivery Services

Our in-house Detached Mail Unit allows us to verify mail quickly and enter it into the mail stream. Once Standard Mail leaves our docks, it goes directly to the Greensboro, NC BMC for processing. We also provide trucking services for those projects that require BMC presorts or delivery to specific SCFs.   For any postal questions, please visit http://www.usps.gov.